2024
This Do Not Call Policy (the “Policy”) sets forth the requirements for Priority Tax Relief including its employees, contractors, and agents (“Priority Tax”) must adhere to when making telephone calls directed to consumers. If you have any questions about this Policy, please email dnc@prioritytaxrelief.com.
Any interested party may request a copy of this Policy directly from a call agent or by emailing: dnc@prioritytaxrelief.com, with the Subject Line: Request for DNC Policy.
The Telephone Consumer Protection Act (“TCPA”) granted the Federal Communications Commission (“FCC”) authority to develop rules related to telemarketing and the use of automated telephone dialers. Specifically, the TCPA directed the FCC to initiate rulemaking “concerning the need to protect residential telephone subscribers’ privacy rights to avoid receiving telemarketing calls to which they object.”
The TCPA explicitly included the authority to create “a single national database to compile a list of telephone numbers of residential subscribers who object to receiving telemarketing calls.” To that end, the FCC has issued regulations (“DNC Rules”) establishing a national “Do-Not-Call” registry (“DNC Registry”). Those regulations impose financial penalties on commercial telemarketers that call phone numbers on the DNC Registry. For those numbers not on the registry, the regulations set a maximum rate on the number of abandoned calls and require telemarketers to transmit caller ID information. The FCC has expanded coverage of the national Do-Not-Call registry to include banks, insurance companies, credit unions, savings associations, and other financial institutions. Further, the Federal Trade Commission’s (“FTC”) calling regulations, codified in its Telemarketing Sales Rule (“TSR”) parallel the FCC regulations and apply to all business entities, including third parties acting as agent or on behalf of a financial institution. Individual states have similar laws and regulations governing the making of telephone calls.
Priority Tax complies with all regulations outlined in the Telephone Consumer Protection Act (TCPA). Our TCPA compliance includes the following practices:
- Prior Express Consent: Priority Tax does not make contact with any individual utilizing regulated technology without proper prior express written consent as required under the TCPA.
Provisions
Priority Tax will abide by the following requirements:
- Priority Tax will not initiate a telephone call to a residential telephone subscriber who has registered his or her telephone number on the national DNC Registry unless proper consent is obtained.
- In addition to the national DNC Registry, consumers can opt out of receiving future communications from Priority Tax by either (a) responding “STOP” to a text message received from Priority Tax, (b) emailing dnc@prioritytaxrelief.com a DNC request, or (c) verbally providing a DNC request. All Internal DNC Requests will be processed upon receipt and placed upon Priority Tax’s internal Do-Not-Call list within ten (10) days. Each Internal DNC Request will remain Priority Tax’s internal Do-Not-Call list for five (5) years from the date the number was placed on the list.
- Priority Tax will not place telephone calls to a residential telephone number before 8:00 a.m. or after 9:00 p.m. Monday thru Saturday (local time at the residential telephone number location), or before 9:00 a.m. or after 9:00 p.m. on Sunday (local time at the residential telephone number location). In states where stricter time of date restrictions have been enacted, Priority Tax will adhere to the more stringent requirements.
- Priority Tax will obtain prior expressed written consent prior to making any calls using regulated technology, or prerecorded/artificial voice or intelligence calls or texts.
- Priority Tax will send no more than three (3) communications to a consumer within a 24-hour period. In states where stricter time of communication frequency restrictions have been enacted, Priority Tax will adhere to the more stringent requirements.
- Priority Tax will adhere to all caller-ID requirements, including by (1) not blocking caller-ID information on outbound calls, and (2) transmitting accurate caller-ID information on outbound calls.
- Priority Tax will not dial any telephone number in order to determine whether the line is a facsimile (“fax”) or voice line. Priority Tax will not use fax machines, computers, or other devices to send unsolicited advertisements.
Compliance
Staff Training
Priority Tax requires participating agents involved in the placement of outbound telephone calls to undergo training regarding the requirements outlined in this Policy. After being trained in the procedures and the content of this Policy, participating agents will be required to sign an acknowledgement that they understand the Policy.
Internal/External Audit Review
This Policy requires that appropriate and timely tests, audits, and evaluations be conducted to ensure Priority Tax is in compliance with DNC and TCPA regulations. Priority Tax will consult with legal and compliance professionals annually to conduct an audit reviews of its compliance efforts as outlined under this Policy.
Document Retention
Priority Tax will retain copies of all records required by the TCPA and evidencing compliance with this Policy, including, but not limited to, all evidence of customer consent, revocation of customer consent, and customer do-not-call requests, for a minimum of five (5) years or as required by law.
Priority Tax Relief is committed to maintaining the highest standards of privacy and regulatory compliance in our communication practices. Our DNC-TCPA policy reflects our dedication to respecting individual preferences and ensuring a positive, respectful experience for all clients.
If you would like to view our Privacy Policy you can click here.